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Jackpot City Casino is one of Canada's most popular online gambling sites. This online casino brings the fun of Las Vegas into your living room, and players can find a large variety of real money games available at the tip of their fingers.

One of the best aspects of this online casino is the generous welcome bonus. Once that bonus has been played through, members can use the Bonus Wheel for more promo prizes that allow them to spin slot reels and play table games for free.

While this casino does have a great selection of games, they only supply games from a limited selection of developers. Fortunately, these developers are well-known ones like Microgaming and NetEnt.

In the review below, you can find out more information about Jackpot City Casino to help you decide whether it is a casino worth playing at!

  • Pros
  • Opportunities for daily bonuses
  • All members automatically earn loyalty points
  • Pages for hot and cold games
  • Regular tournaments
  • Cons
  • High bonus wagering requirements
  • Fees for direct bank transfer withdrawals
  • Difficult to directly contact support staff

Quick Glance & Details

General information

Website in English
Tax Free
Chat support
Phone support
Email support
Email [email protected]
Established 1998
Minimum deposit 10 $
Licence Alderney LicenseMalta Gaming Authority

Types of games

Live Casino

Payment providers

  • E-check E-check
  • iDebit iDebit
  • InstaDebit InstaDebit
  • Interac Interac
  • Mastercard Mastercard
  • MuchBetter MuchBetter
  • Neosurf Neosurf
  • Paysafecard Paysafecard
  • Visa Visa

Game developers

  • Crazy Tooth Studio Crazy Tooth Studio
  • Evolution Gaming Evolution Gaming
  • Foxium Foxium
  • Just For The Win Just For The Win
  • Microgaming Microgaming
  • Rabcat Gambling Rabcat Gambling
  • Snowborn Snowborn

First glance of Jackpot City


Jackpot City Casino has a sophisticated yet simple Las Vegas gambling theme, making it very appealing for gamblers that want a land-based casino online.

One of the great things about this casino site is that it’s very easy to navigate. There are two main menus: the casino games menu and the user menu. The casino game menu features 3 categories, casino, live casino, and Vegas, so members can find the type of game they want to play.

The user menu also features options for promotions, the casino’s bonus wheel, banking, support, messages, and user account. There is also a search bar for anything that members may not be able to find directly from the main menu.

Jackpot City welcome bonus offer


New members can accept the welcome bonus when they register for an account with Jackpot City casino. This offer includes a deposit match of 100% for deposits up to CAD $1,600.

This welcome offer is split over 4 deposits of C$400 each, meaning you must deposit four times to claim the entire bonus.

How to sign up & activate the welcome bonus

Players can register directly at the Jackpot City Casino website to claim the welcome bonus. If you’re a first-time player at Jackpot City, here is what you need to do:

  1. Select “Sign Up” the register an account with Jackpot City Casino.
  2. Fill out a short registration form confirming that you are 18 years of age or older.
  3. Once you confirm your information, your JackpotCity account will be automatically verified, and you will have full access to all of the casino’s services.
  4. You must make your first deposit within 7 days of registering with JackpotCity casino to activate the bonus offer. The offer will expire if you don’t make a deposit within this timeframe.

Wagering requirements

The Jackpot City Casino welcome bonus has a 70x wagering requirement. This is higher than average, which often doesn’t work out to the player’s advantage. Let’s take a look at what you can expect with the wagering requirements:

  • The bonus will automatically be credited to your account once the transaction is complete.
  • There is a withdrawal cap for winnings. Players can only withdraw up to 100 casino credits with their bonus money. It will all be forfeited if they hit a jackpot and win additional funds.
  • All of the casino games at Jackpot City casino will count towards the wagering requirements except for Baccarat, Sic Bo, Red Dog, & Casino War.
  • 70x wagering requirements means that gamblers must play through the bonus money 70 times before they can keep any winnings. For example, if a player receives $50 in bonus money, they must wager $3,500 in games before they can withdraw money. ($50 x 70 games= $3,500)

Overall, a bonus with 70x wagering requirements is not great news for players. Therefore, only accept this welcome bonus if you are sure you can meet the playthrough terms.

Additional bonus offers & promotions

New members will receive deposit bonuses on their first 4 deposits at the casino within a 7-day timeframe. The bonus offer and conditions are the same for all 4 deposits made. Members won’t be eligible for other promotional offers with Jackpot City until they play through their welcome bonuses.

Does Jackpot City have special promos or reward programs?


The main attraction at Jackpot City casino is the bonus wheel. Players can spin this wheel for their chance to win a bonus prize. The wheel is available to players every 4 hours, so members can spin for a chance to win multiple times a day. This wheel allows people to win free spins, extra loyalty points, or bonus credits. If the wheel lands on the fast-forward symbol, players only have to wait 2 hours until their next spin. The joker hat symbol means “no prize.”

Jackpot City Casino members are also automatically eligible for loyalty points, which could help them gain a place in the VIP program. Every time they play casino games, they will earn points. As members accumulate more points, they will reach different status levels and be able to redeem their loyalty points for bonus credits.

How is the game selection at Jackpot City?


There is a wide assortment of games available at JackpotCity online casino. Players can find traditional games, such as:

  • Hundreds of slot games (including progressive jackpots, mega jackpot slots, video slots, & more)
  • Blackjack
  • Roulette
  • Baccarat
  • Poker

Jackpot City Casino also has a good selection of live dealer games. This includes live dealer table games, live progressive slots, and gameshow-style games. There are also several unique scratch cards to play online on this casino site.

What game developers does Jackpot City have?

One complaint that many people have about Jackpot City Casino is that it uses limited game software developers. The casino’s official software provider is Microgaming. However, they also provide games from the following:

  • Playtech
  • NetEnt
  • Foxium
  • Evolution Gaming
  • Crazy Tooth Studio
  • Rabcat
  • Just For The Win

Slot overview

Jackpot City Casino has a lot of exciting slot games to choose from. They have popular titles like Mega Moolah, Immortal Romance, and 9 Pots Of Gold, just to name a few. Jackpot City also features exclusive games, like Granny VS Zombies and Spin Spin Sugar. All of the slot games come with a demo version where you can test the game out for free.

Are you not sure which slot game to play? JackpotCity casino has a “hot” and “cold” page. Casino games on the “hot” page have a statistical return percentage higher than the RTP rate listed in the game rules. These games are worth your attention because your odds of winning are better. Cold games have a lower RTP, meaning fewer wins than average.

Jackpot overview

There is a section on Jackpot City Casino where gamblers can find all of the jackpot slots, including several different progressive slots where members can see the jackpot prize total rise in real-time.

Certain progressive slots have jackpots that exceed $80,000. This section features a variety of progressive slots, including Hyper Gold Link & Win, Wheel of Wishes, Mega Moolah Absolootly Mad, and more.

Table game overview

Jackpot City Casino has a smaller selection of table games. Members can find games like blackjack, roulette, sic bo, and baccarat.

Blackjack and roulette are the most common table games on the site. The gambler can choose between classic or premier blackjack or even something more exciting like Atlantic City blackjack. There are also several styles of roulette, including American, European, and French roulette.

Live casino overview

Jackpot City Casino has an impressive selection of live casino games. Many of these games are powered by popular software developers Pragmatic Play and Evolution Gaming. There are several options for live baccarat, poker, blackjack, roulette, and other favourites.

Gamblers can also enjoy unique games like Crazy Coin Flip, Mega Ball, and Monopoly live. Certain slot games like Gonzo’s Treasure Hunt and Sweet Bonanza Candyland are also hosted live.

Banking & Payment Options at Jackpot City


Canadian players have a moderate amount of options for payment methods when they use JackpotCity online casino. While this is an international casino, all transactions at the Canadian site will be in CAD, so gamblers won’t have to worry about an exchange rate. Members can use any of the following deposit methods when gambling at this online casino:

  • Interac
  • Visa
  • Mastercard
  • Paysafecard
  • Neosurf
  • Bank transfer from any Canadian bank
  • iDebit
  • Flexepin
  • MuchBetter

Deposits, Withdrawals & Payout speed

All of the payment methods we listed above can be used as a deposit method with Jackpot City Casino. The minimum payment amount for a deposit is $5, which is really good compared to other Canadian online casinos, and there are no extra fees for making a deposit. Once the transaction is complete, the funds will be available in your Jackpot City account.

Requesting a withdrawal is slightly different since the minimum amount for a withdrawal is $50. Players can request a withdrawal using any of the following banking options:

  • Interac e-transfer
  • Visa
  • Mastercard
  • Electronic cheque
  • iDebit
  • MuchBetter
  • ecoPayz
  • Instadebit

All withdrawals will need to be approved by Jackpot City Casino before the funds can be released. The withdrawal process usually takes 24 hours. Players that request a bank transfer for their withdrawal will be charged a $5 fee for transfers under $500.

Payment method Minimum deposit limits Withdrawal times
Interac $5 1-3 days
iDebit $5 3-7 days
Visa $5 1-3 days
Mastercard $5 N/A
Neosurf $5 N/A
MuchBetter $5 1-2 days
Paysafecard $10 N/A

KYC process & documents


Members cannot request a withdrawal until their account has been fully verified. All casino members must upload proof of their age and address to ensure it matches the details given when the Jackpot City casino account was registered.

Members will need to submit one piece of government ID with a photo. Any of the following are acceptable:

  • Driver’s license
  • Identity card/ Identity book
  • Passport

Members are also required to submit proof of address. This can be either a bank statement or a utility bill. Jackpot City Casino won’t accept any other types of address verification. Members can upload clear photos of all the documents to their accounts for approval. They will typically be approved within a few hours unless the documents aren’t valid or the photos are unclear.

Customer Support at Jackpot City


One area where Jackpot City needs some improvement is customer support. When our team did a full Jackpot City Casino review, we were struck by how hard it is to contact a customer support agent. On the main menu, there is an option for Support. However, this page is simply just an FAQ section. There are a lot of very informative articles that can point players in the right direction. However, none of them inform gamblers of how to contact customer support.

Under the player’s account, there is a Help page. On this page, there is more information about how to find what you’re looking for on the Support page, the casino’s terms and conditions, the withdrawal policy, and information about responsible gambling. What it does not feature is a way to contact online support.

The lack of available customer service makes finding support difficult for members with specific questions or problems. What makes it even worse is that Jackpotcity Casino claims to have live support backup, yet it’s nowhere to be found on its website. There is no live chat icon or other option to connect with a representative.

After some digging around, our team did find out that members can email info@jackpotcity, but there is no estimate on how long it takes to receive a reply.

Mobile Compatibility


If you’re looking for an excellent mobile casino, you can’t go wrong with Jackpot City Casino. This service does have a mobile app for iPhones and Androids that can be downloaded directly from the website. The website and games are also optimized for playing online with a mobile device without downloading. Gamblers can expect that same great quality when they use the Jackpot City mobile casino as they would on a PC.

Player Safety & Responsible Gambling


JackpotCity Casino does provide resources for responsible gambling. When players visit the Help page, they can learn more about what to do if they feel that their gambling habits are becoming out of control. All members have the option to set limits on their accounts.

They can set daily, weekly, and monthly limits for themselves. They can also set a self-excursion. However, the downfall of this is that they have to go through customer service to set a limit. This means that it won’t go into effect immediately.

Jackpot City also provides links to GamblingTherapy.org for further resources on responsible gambling.

Licenses & Security


Jackpot City Casino is owned and operated through Bayton Ltd and Baytree Ltd, which have been established names in the gambling industry since 1998. This popular online casino holds two licenses, one from Malta Gaming Authority and one from Kahnawake Gaming Commission. It is also regulated through eCOGRA to ensure fair gaming.

Baytree Ltd has registered JackpotCity casino at Ground Floor, Kingsway House, Havilland Street, St Peter Port, Guernsey, and its license number through Malta Gaming Authority is 00892. All of this information indicates Jackpot City’s legitimacy and trustworthiness as a gambling platform.

Address License Other casinos
Ground Floor, Kingsway House, Havilland Street, St Peter Port, Guernsey Malta Gaming Authority MGA/B2C/145/2007 Spin Casino, Lucky Nugget Casino, Ruby Fortune Casino, Cabaret Club, and River Belle Casino



Jackpotcity Casino is a trustworthy service. The casino lobby has a lot of exciting games to choose from, and there is a great selection of live casino games. What we really like about this website is that the hot and cold games are listed, helping players find the best option for them in terms of winning money. The bonus wheel allows players to win free spins and credits without depositing.

A downside of Jackpot City is that the bonuses aren’t designed to give players an advantage. The wagering requirements are so high that most players lose their funds before they get close to the playthrough amount. This causes the player to burn through their bonus and cash balances.

Despite the high bonus wagering requirements, Jackpot City gets our seal of approval. It is a safe and reputable platform that is well worth gambling at.

FAQs: Jackpotcity casino

What is the withdrawal time at JackpotCity Casino?

It typically takes 24 hours for the withdrawal funds to be approved and processed to your bank account.

What licenses does Jackpot City casino have?

Jackpot City Casino has licenses from Malta Gaming Authority and Kahnawake Gaming Commission.

Why choose Jackpot City Casino?

The bonus wheel at Jackpot City Casino gives players more opportunities to win bonus cash and free spins without having to make a deposit. Players have the chance to win multiple times every day. This isn't available at other casinos.

Is it legal to play at Jackpot City Casino?

Jackpot City Casino is a legal and licensed service. Canadian players can legally make an account and place bets as long as they are over the age of 19.

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Jessica Brown
Jessica Brown
Content Editor
6 Articles
4 Reviews

Jessica’s background in mathematics makes her a great addition to the CasinoGrizzly team. She loves working on news and guides in order to keep herself (and our readers) up to date with the latest industry trends and guides of how to get the most out of the various online casinos.

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Casinogrizzly.com » Review » Jackpot City
Last updated: 02/10/2023